Refund policy

Return and Refund Policy

Last updated: 5.14.26

Reno Plan Studio sells digital renovation planning tools, templates, guides, and downloadable resources. Because our products are delivered digitally and can be accessed immediately after purchase, all sales are generally final once the product has been delivered.

Digital Product Returns

Due to the nature of digital products, we do not accept returns or exchanges. Once a digital file has been delivered, downloaded, accessed, or made available to the customer, it cannot be returned in the same way as a physical product.

Refund Eligibility

Refunds may be considered on a case-by-case basis in the following situations:

- You accidentally purchased the same product more than once.
- You were charged incorrectly.
- You did not receive access to the digital product and we are unable to resolve the issue.
- The wrong digital product was delivered to you.
- A file is defective or inaccessible, and we are unable to provide a corrected version.

Refunds are not typically provided for:

- Change of mind after purchase.
- Deciding not to use the product.
- Purchasing the product without reading the product description.
- Expecting the product to replace professional renovation, construction, design, engineering, legal, code, or permit advice.
- Compatibility issues caused by software, devices, or programs outside the product’s intended use.

How to Request Support or a Refund Review

If you experience an issue with your order, please contact us at [Insert Support Email] within 7 days of purchase.

Please include:

- Your full name
- Order number
- Email address used at checkout
- A brief description of the issue
- Screenshots, if applicable

We will review your request and respond as soon as reasonably possible.

Approved Refunds

If a refund is approved, it will be issued to the original payment method used at checkout. Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

Digital Delivery Issues

If you do not receive your digital download link, please check your junk or spam folder first. If you still cannot locate it, contact us at [Insert Support Email] and we will help restore access.

No Guarantee of Renovation Outcome

Reno Plan Studio products are planning tools intended to help homeowners organize renovation information, decisions, budgets, and project details. They do not guarantee any specific renovation result, project cost, contractor outcome, permit approval, construction timeline, or professional recommendation.

Contact

For questions about this policy, please contact:

Reno Plan Studio
Email: hello@renoplanstudion.com
Website: renoplanstudio.com